Adding and Managing Users in Your Account
Learn how to invite additional users, assign access permissions, and manage shared access securely within your account.
The user management feature allows you to give trusted team members, colleagues, or billing contacts access to your account without sharing your main login details. You can invite new users, assign only the permissions they need, and manage their access at any time.
Important: Invitation links are one-time links and remain valid for 7 days. Until the invited user accepts the invitation, their status will remain pending.
How to Access User Management
You can open the user management area using either of the following paths:
Menu Path:
My Account → User Account → Additional Users
My Account → User Account → Additional Users
Alternative Path:
Click on your Avatar → User Management
Click on your Avatar → User Management
How to Add a New User
- Open the User Management page in your account.
- In the Invite New User field, enter the email address of the person you want to add.
- Choose either All Permissions or Choose Permissions.
- If you select Choose Permissions, tick only the access rights you want to grant.
- Click Send Invite.
- The invited user will receive an email with a one-time invitation link to join your account.
What Happens After Sending the Invitation?
After the invitation is sent:
- The invited person can sign in with an existing user account or create a new user account.
- The invitation link can only be used once.
- The invitation remains valid for 7 days.
- Until the invitation is accepted, the user will appear under Pending Invites.
Available Options for Choose Permissions
Modify Master Account Profile - Access and modify the client profile information
View & Manage Contacts - Access and manage contacts
View Products & Services - View access to products, services and addons
View & Modify Product Passwords - Allow password resets and other actions
Perform Single Sign-On - Allow single sign-on into services
View Domains - View access to domain registrations
Manage Domain Settings - Allow domain management eg. nameservers/whois/transfers
View & Pay Invoices - View and payment access to invoices
View & Accept Quotes - View and acceptance permissions for quotes
View & Open Support Tickets - Access to open, respond and manage support tickets
View & Manage Affiliate Account - Access to view and request withdrawals
View Emails - Access to view account email history
Place New Orders/Upgrades/Cancellations - Allow placing of new orders
How to Manage Existing and Pending Users
From the user management section, you can manage active users and pending invitations.
- Pending invitations can be resent if the recipient did not receive the email.
- Pending invitations can also be canceled before they are accepted.
- You can review which users currently have access to your account.
- You can adjust or remove user access at any time as needed.
Tip: Only grant the permissions each user actually needs. This helps keep your account secure while still allowing team members to handle their tasks.
Note: If you invite someone using an email address that is already linked to an existing user account, they can accept the invitation by signing in with their current login details.
Need help adding or managing users in your account? Please contact our support team and we will be happy to assist you.
