At JordanHost, we are committed to providing premium web hosting solutions. To ensure full transparency and maintain a secure environment for our clients, our official refund and cancellation terms are outlined below.
We offer a 30-day money-back guarantee from the initial activation date for our Shared Hosting and Cloud Hosting services. If you are not completely satisfied with your service during this period, you may request a cancellation and receive a full refund of the base hosting fees.
Please note: This guarantee applies exclusively to new purchases. Service renewals are not eligible for a refund.
Due to the nature of certain digital goods and the direct costs associated with third-party providers, the following services and fees are strictly non-refundable under any circumstances:
To initiate a cancellation and request a refund, clients must submit an official support ticket directed to our Billing Department via the secure Client Area. This request must be formally submitted before the expiration of the 30-day guarantee window.
Any account that is suspended, restricted, or terminated by our administration due to a violation of our Terms of Service—including, but not limited to, sending unsolicited emails (Spam), hosting illegal content, or originating network attacks (such as DDoS)—will forfeit any right to a refund.
Last Updated: July 2026
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