Refund and Cancellation Policy

At JordanHost LLC, a limited liability company registered in the State of Wyoming, United States of America and the operating entity of the JordanHost platform, we are committed to complete transparency with our clients. To clarify our financial obligations and protect our infrastructure, our policy regarding refunds, final sales, and service cancellations is outlined below. By purchasing any of our services, you expressly agree to this policy, which forms an integral part of our Terms of Service.

1. 3-Day Money-Back Guarantee (Shared Hosting Only)

New Shared Hosting subscriptions are covered by a three (3) day money-back guarantee, calculated from the initial date of service activation, subject to the following conditions:

• Eligible Services: The guarantee applies exclusively to Shared Hosting plans. No other service is covered by this guarantee.
• First Purchase Only: The guarantee applies to a Client's first-time purchase of a Shared Hosting plan and may be exercised only once per Client. Renewals, upgrades, and repeat purchases are excluded.
• Request Procedure: The refund request must be submitted via a support ticket from the registered Client Area within the 3-day window. Requests submitted after the window has lapsed will not be honored.
• Exclusions from the Refunded Amount: Any bundled or complimentary items with independent cost (e.g., a free domain registration included with the plan) will be deducted at their standard retail price from the refunded amount, or the domain will remain registered under the Client's ownership at that price.
• AUP Violations: Accounts that violated our Terms of Service or Acceptable Use Policy during the guarantee period are not eligible for any refund.

2. All Other Services Are Strictly Final and Non-Refundable

With the sole exception of the 3-Day Money-Back Guarantee for Shared Hosting stated above, all purchases and transactions processed through our platform are strictly final, non-cancellable, and non-refundable under any circumstances, whether in full or on a prorated basis. This applies to the following services (including, but not limited to):

• Domain Name Registrations, Renewals, or Transfers.
• Virtual Private Servers (VPS) and Dedicated Servers.
• Premium Support plans: Priority Care, Technical Care, Digital Asset Protection, and VIP Care (Enterprise Care).
• SSL Certificates and Software Licenses (e.g., cPanel).
• Setup fees, configuration fees, and all add-on services.

3. Service Evaluation & Trial Recommendation

If you are uncertain whether our services meet your project’s technical requirements, we strongly advise purchasing the service for the shortest available billing cycle (e.g., a one-month subscription for Shared Hosting). This approach allows you to evaluate and test the service at the lowest possible cost. If you are entirely satisfied, you may seamlessly upgrade to a longer billing cycle (e.g., annually) directly via your Client Area.

4. Cancellation Protocol & Timeframes

Our billing system is fully automated to prevent unexpected website downtime. The system automatically generates renewal invoices twenty-five (25) days prior to the service expiration date (allowing corporate and institutional clients sufficient time to route invoices through their financial departments). To prevent the generation of a renewal invoice, you must submit a formal cancellation request within the first five (5) days of your current billing cycle, adhering to the following mandatory procedure:

• All cancellation requests must be executed independently and directly through the secure Client Area by navigating to the specific service management page of the service you wish to cancel.
• Upon clicking the "Request Cancellation" button, you will be required to select one of the following two cancellation types:
  1. End of Billing Period: Your subscription will be scheduled to cancel automatically at the expiration of your current term. No new renewal invoices will be generated for the selected hosting plan.
  2. Immediate Cancellation: Your service will be terminated and all associated data will be destroyed immediately upon request (please note that no prorated refunds are issued for unused time, in strict accordance with Section 2 of this policy).
• Once a renewal invoice has been generated due to a delayed request, the Client remains legally obligated to remit payment, and the invoice will not be voided.

5. Chargebacks & Payment Disputes

Since this policy is explicitly agreed upon prior to purchase, initiating a "chargeback" or payment dispute with your credit card issuer, bank, or payment gateway is considered a direct violation of this Agreement, unless you have first exhausted the refund and dispute channels described herein. In the event of an unjustified chargeback, we reserve the right to immediately suspend or terminate all services associated with your account without notice. Furthermore, we will present this legally binding policy — governed by the laws of the State of Wyoming, USA — to the financial institution or payment processor as evidence to contest and reverse the dispute, and we may recover any chargeback fees imposed on us as a result.

6. Account Termination for ToS & AUP Violations

Any account that is suspended or permanently terminated by our administration due to a violation of our Terms of Service (ToS) or Zero-Tolerance Acceptable Use Policy (AUP)—including, but not limited to, distributing malware, phishing, transmission of unsolicited email (Spam), hosting pornographic or illegal content, operating gambling platforms, or originating network attacks—will automatically and irrevocably forfeit any right to financial compensation or refunds, including any otherwise-applicable money-back guarantee.

7. Governing Law

This Refund and Cancellation Policy is governed by and construed in accordance with the laws of the State of Wyoming, United States of America. Any dispute arising from this policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, as further detailed in our Terms of Service.

Operating Entity: JordanHost LLC — Wyoming, United States of America. Last Updated: July 2026