Refund and Cancellation Policy

At JordanHost, we are committed to providing premium web hosting solutions. To ensure full transparency and maintain a secure environment for our clients, our official refund and cancellation terms are outlined below.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the initial activation date for our Shared Hosting and Cloud Hosting services. If you are not completely satisfied with your service during this period, you may request a cancellation and receive a full refund of the base hosting fees.

Please note: This guarantee applies exclusively to new purchases. Service renewals are not eligible for a refund.

2. Non-Refundable Services

Due to the nature of certain digital goods and the direct costs associated with third-party providers, the following services and fees are strictly non-refundable under any circumstances:

• Domain name registrations, renewals, and transfers.
• Dedicated and Virtual Servers (once provisioned and delivered).
• Setup and configuration fees.
• Software licenses (e.g., cPanel, LiteSpeed) and SSL Certificates.
• Service add-ons and Dedicated IP addresses.

3. How to Request a Refund

To initiate a cancellation and request a refund, clients must submit an official support ticket directed to our Billing Department via the secure Client Area. This request must be formally submitted before the expiration of the 30-day guarantee window.

4. Refund Processing & AML Compliance

• Approved refunds will be issued exclusively to the original payment method used during the initial transaction (e.g., credited back to the original credit card).
• In strict adherence to Anti-Money Laundering (AML) regulations and our internal security protocols, we do not issue refunds via alternative payment methods, cash, or wire transfers to third parties.
• Depending on your financial institution's processing times, please allow 5 to 10 business days for the refunded amount to reflect on your bank or credit card statement.

5. Terms of Service Violations

Any account that is suspended, restricted, or terminated by our administration due to a violation of our Terms of Service—including, but not limited to, sending unsolicited emails (Spam), hosting illegal content, or originating network attacks (such as DDoS)—will forfeit any right to a refund.

Last Updated: July 2026