Terms of Service (ToS) & Acceptable Use Policy

This Terms of Service agreement (the "Agreement") is a legally binding contract between JordanHost (referred to as "we", "us", "our", or the "Platform") and the user (referred to as the "Client", "you", or "your"). By purchasing, accessing, or using our products, services, and website, you unconditionally agree to be bound by all terms and policies outlined herein. If you do not agree to these terms, you are strictly prohibited from using our services.

1. Eligibility & Account Requirements

• Legal Age: You must be at least eighteen (18) years of age to use our services. Use of our services by minors is a strict violation of this Agreement.
• Authority to Bind: If you are utilizing our services on behalf of a corporate entity or third party, you warrant that you possess the legal authority to bind said entity to this Agreement.
• Data Accuracy: The Client must provide accurate, current, and complete contact information. Your primary account email must differ from the domain(s) hosted with us to ensure emergency communication. Falsified or inaccurate data may result in immediate account termination.
• Account Security: You are solely responsible for the security of your account, including maintaining the confidentiality of your usernames and passwords. You must use strong passwords. The Platform reserves the right to suspend accounts utilizing weak credentials until they are updated.

2. Billing & Payment Policy

• Advance Payment: All services must be paid for in full prior to deployment or renewal.
• Automatic Renewal: Services operate on an auto-renewal basis. Renewal invoices are automatically generated twenty-five (25) days prior to the service expiration date to ensure continuous operation.
• Late Payments: A grace period of three (3) days is granted post-due date. Failure to remit payment beyond this period will result in service suspension. For Dedicated Servers, failure to pay will result in immediate suspension and permanent data erasure post-grace period.
• Billing Disputes: Any inquiries or disputes regarding billing must be submitted within ninety (90) days of the invoice date.
• Fraudulent Activity: The use of stolen credit cards or fraudulent payment methods constitutes a severe breach of this Agreement and will be immediately reported to the appropriate law enforcement and financial authorities.

3. Final Sales & Cancellation Policy

• All Sales Are Final: We do not offer a "Money-Back Guarantee" under any circumstances. All payments made to the Platform are final and non-refundable. We do not offer free trials for any premium services.
• Trial & Evaluation: If you are uncertain whether a service meets your project requirements, we strongly advise purchasing the shortest available billing cycle (e.g., one month of Shared Hosting). If satisfied, you may upgrade to a longer billing cycle (e.g., annually) directly from your client portal.
• Cancellation Protocol: Because the system generates auto-renewal invoices twenty-five (25) days in advance to allow corporate clients ample time for financial processing, you must submit any cancellation request within the first five (5) days of your current billing cycle. Cancellations must be executed independently via the Client Area.
• Non-Refundable Services: In accordance with our final sales policy, no refunds will be issued for any service, including but not limited to Shared Hosting, Dedicated Servers, VPS, Domain Registrations/Transfers, SSL Certificates, Software Licenses, and Setup Fees.

4. Resource Usage & Technical Responsibilities

• Exclusive Use of Shared Hosting: A single Shared Hosting plan is strictly provisioned for hosting one (1) primary website or project belonging to the account owner. The term "Unlimited Domains" explicitly refers to parked domains, aliases, or addon domains that redirect to or support the same primary project. Hosting independent third-party websites (e.g., acting as an unauthorized reseller) under a single shared plan is strictly prohibited and will result in immediate account termination without prior notice.
• Data Migration: Website migration is offered as a complimentary courtesy service. We provide no guarantees regarding its complete success due to differing hosting environments. We bear no liability for any data loss during migration.
• Data Backup Responsibility: The Client assumes sole responsibility for maintaining off-site backups of their data, files, and databases. The Platform expressly disclaims any liability for lost or corrupted data.
• Acceptable Use Policy (AUP): Shared hosting is subject to fair use. Utilizing shared storage for cloud archiving, file dumping, or mass storage is strictly forbidden. We reserve the right to throttle or suspend accounts consuming excessive CPU/RAM resources that negatively impact other users.
• Service Level Agreement (SLA): We guarantee a 99% network uptime for Shared Hosting. In the event of an SLA breach, the Client may request account credit within 30 days. Scheduled maintenance is excluded from this guarantee.

5. Standard Technical Support Boundaries

Basic technical support is provided exclusively via our "Ticketing System" for all standard plans (Shared, VPS, Dedicated, Domains). Our basic support is strictly limited to maintaining server infrastructure stability. The operational management of your website remains entirely your responsibility.

• Included in Basic Support:
  • Server Maintenance: 24/7 monitoring, OS security patching, and network troubleshooting.
  • Service Stability: Fixing server-side downtime and global database service crashes.
  • Webmail & Control Panel: Ensuring email routing functionality via Webmail and resolving cPanel/WHM access issues.
• Excluded from Basic Support:
  • Unsupported Channels: No phone, WhatsApp, or live chat support is provided for basic plans.
  • Third-Party Software: No troubleshooting for third-party scripts, CMS installations, plugins, or themes.
  • Internal Security & Outdated Scripts: Our servers run on highly secure CloudLinux environments. If your site is compromised due to outdated plugins or script vulnerabilities, we will not clean your files. The account will be suspended to protect the network from outbound spam until you resolve the breach.
  • Development & Debugging: We do not write code, modify HTML/CSS, or analyze PHP error logs to debug your application.
  • Content Management: We do not update your CMS (e.g., WordPress), upload images, or manage e-commerce platforms.
  • External Configurations: We do not configure external DNS records, link external domains, or install third-party SSL certificates.
  • Database Repair & Resource Bumps: We do not repair corrupted database tables or temporarily increase RAM/CPU limits; an upgrade is required if limits are exhausted.

6. VIP Client Care

This premium tier offers an exceptional level of holistic management, extending beyond infrastructure to include full technical administration of your application, featuring:

• Exclusive Communication Channels: Direct access via Phone, WhatsApp, or private video chat 24/7/365, including holidays, with an immediate response time SLA.
• Dedicated Account Manager: A designated technical expert who understands your project architecture, eliminating the need to explain issues from scratch.
• Legal Liability & Financial Compensation: Under this plan, the Platform accepts legal and financial liability to compensate the Client for damages directly resulting from proven gross negligence, server misconfigurations by our staff, preventable security breaches, or failure to meet the uptime SLA.
• Comprehensive Management & Debugging: Proactive updating of CMS, themes, and plugins. Direct intervention to fix code-level errors and database failures.
• Proactive Security & Penetration Testing: Daily malware scanning, automated cleanups, and periodic ethical penetration testing by infosec engineers to patch vulnerabilities before exploitation.
• Performance Optimization: Advanced caching configurations, database optimization, and proactive resource monitoring to prevent bottlenecks.
• Technical Consulting: Strategic advice on scaling your infrastructure as your traffic grows.

7. Global Domain Registration Terms

The registration and administration of global domains are governed by international regulations to protect all parties:

• ICANN Compliance: As a provider of gTLD registrations (e.g., .com, .net, .org), all registrations are subject to the Internet Corporation for Assigned Names and Numbers (ICANN) policies. We and the primary Registrar reserve the right to suspend, cancel, or transfer any domain to ensure ICANN compliance or protect registry integrity.
• WHOIS Accuracy & Mandatory Verification: The Client must provide accurate and up-to-date WHOIS data. ICANN requires email verification within fifteen (15) days of registration or modification. Failure to verify will result in immediate domain suspension.
• Expiration, Renewal, and RGP: It is the Client's responsibility to renew domains before expiration. Post-expiration, a domain enters a Grace Period followed by a Redemption Grace Period (RGP) (typically 30-45 days). Restoring a domain during RGP incurs substantial penalty fees set by the Registrar.
• WHOIS Privacy: We offer WHOIS Privacy to mask your public information. However, we reserve the right to disable this service and disclose your identity to comply with court orders, intellectual property disputes, or law enforcement requests.
• Uniform Domain-Name Dispute-Resolution Policy (UDRP): The Client agrees to be bound by the ICANN UDRP. In the event of a trademark or intellectual property dispute, we reserve the right to lock or suspend the domain pending arbitration or legal resolution.

8. Free Hosting Terms & Conditions

We offer free hosting tiers to support individuals and startups. To maintain network quality, these accounts are governed by strict conditions:

• Immediate Deployment: The website must be ready to upload and go live immediately upon account activation.
• Legitimate Projects Only: The project must be authentic, featuring active social media links visibly integrated into the site.
• Prohibited Uses: Free tiers may not be used for software testing, staging environments, or file storage/archiving.
• Eligibility: Restricted to individuals and emerging startups. Established businesses capable of affording standard plans (starting at $1.99/mo) are not eligible.
• Audits & Termination: Free accounts are subjected to routine audits. Any violation of these terms will result in immediate account termination and data deletion without prior notice or compensation.

9. Reseller Accounts

• Resellers are solely responsible for providing first-line technical support to their end-users. JordanHost does not provide direct support to a Reseller’s clients.
• The Reseller holds full legal responsibility for all content hosted by their clients and agrees to indemnify the Platform against any legal or financial claims arising from their end-users' violations.

10. Limitation of Liability & Indemnification

• Disclaimer of Warranties: The Platform and its employees shall not be held liable for any indirect, incidental, or consequential damages, including loss of revenue or data, arising from the use of our services, except as explicitly stated in the "VIP Premium Care" plan.
• Liability Cap: In all circumstances, our maximum financial liability to you for any claim shall not exceed the total amount paid by you to us during the three (3) months immediately preceding the event giving rise to the claim.
• Indemnification: You agree to indemnify, defend, and hold harmless JordanHost against any claims, liabilities, losses, or expenses (including legal fees) arising from your misuse of the services, violation of this Agreement, or infringement of third-party rights.

11. General Provisions

• Price Adjustments: We reserve the right to modify pricing. Clients will receive a thirty (30) day notice prior to any price change taking effect on their active plans.
• Amendments to Terms: We reserve the right to update this Agreement at any time. Continued use of our services following the publication of changes constitutes your binding acceptance of the updated terms.
• Termination Rights: We reserve the right to suspend or terminate services, in whole or in part, without prior notice for late payments, breaches of this Agreement, or any activity that harms the Platform's infrastructure or reputation.
• Governing Law & Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where the operating legal entity (LLC) is officially registered. The courts of that jurisdiction shall have exclusive authority to adjudicate any disputes.

Last Updated: July 2026