Trust Takes Years to Build
& Minutes to Lose
When Your Site Goes Down
A single hour of downtime can cost you lost sales, stalled services, and shaken customer trust. And hiring a systems administrator, a developer, and a security specialist to watch over your site around the clock can run you thousands of dollars a month. That's exactly why we built our VIP Client Care plans: to give you a complete technical team that protects your business, responds instantly to any emergency, and manages your site at the highest professional standard—so you can focus on growing your business while we handle everything technical.
Priority Care
In some businesses, a delayed response can mean lost customers, lost sales, or the shutdown of a service your daily operations depend on. This plan gives you absolute priority in technical support, with direct communication channels by phone and WhatsApp 24/7, a response within minutes, and continuous monitoring of your site—minimizing downtime and making sure help is there the moment you need it.
| Feature / Service | Basic Support | Priority Care |
|---|---|---|
| Available Communication Channels | Ticket System Only | Direct: Phone & WhatsApp 24/7 |
| Response Time (SLA) | Based on Standard System Priority | Top Priority: Response Within Minutes |
| Live Downtime Monitoring | Response to Central Outages Only | Individual Monitoring: Proactive Alerts for Your Site |
| Skip the Waiting Queue | Available & Guaranteed | |
| Who Can Subscribe to the Priority Care Plan | Any organization, whether or not the site is hosted with us | |
| Monthly Subscription Price Billed Annually | $399 / mo | |
| Subscribe | ||
Technical Care for Your Digital Assets
A complete technical team—without the cost of hiring one. Bringing on a developer, a system administrator, and a performance specialist can cost your company thousands of dollars a month. With this plan, you get specialized expertise that handles the technical side of your site: fixing code errors, updating scripts safely, optimizing performance and load speed, and managing resources efficiently.
| Feature / Service | Basic Support | Technical Care |
|---|---|---|
| Infrastructure & Server Stability | ||
| Support via Our Ticket System | ||
| Direct Support via Phone & WhatsApp 24/7 | Requires an active Priority Care plan | Requires an active Priority Care plan |
| Script & Template Updates | Safe, Scheduled Updates | |
| Resolving Code Errors | Direct, Immediate Fixes | |
| Maximum Site Speed Optimization | Advanced Tuning for Exceptional Load Speed | |
| Storage & Resource Usage Management | Advanced, Exceptional Tuning | |
| Who Can Subscribe to the Technical Care Plan | Any organization, whether or not the site is hosted with us | |
| Monthly Subscription Price Billed Annually | $699 / mo | |
| Subscribe | ||
Advanced Digital Assets Protection
A single breach or an unexpected outage can lead to financial losses, business disruption, and lasting damage to your company's reputation. This plan is built to deliver advanced layers of protection—including web application firewalls, DDoS mitigation, proactive threat monitoring, intelligent resource controls, and advanced protection for your data and digital assets.
| Feature / Service | Basic Support | Digital Asset Protection | VIP Care (Enterprise Care) |
|---|---|---|---|
| Full Technical Management Complete server & site management | Comprehensive | Comprehensive, with a dedicated technical account manager | |
| Breach & Virus Response | Account suspension to protect the server | Free, immediate cleanup | Preemptive hardening & penetration testing (Pen-Testing) |
| Smart Application Shield Protection against code vulnerabilities | Basic server protection | Advanced vulnerability filtering | A dedicated smart shield that stops complex attacks before they reach your site |
| Advanced DDoS Mitigation | Standard network protection | Application-layer protection | Resilient infrastructure that absorbs and disperses the most severe distributed attacks |
| Smart Resource Control | Automated control that intelligently prevents bogus traffic from draining your resources | ||
| Global Blocklists | Auto-updating security lists that block attackers worldwide | ||
| Advanced Enterprise Encryption | Free SSL | Enterprise-grade certificates with highly sophisticated encryption algorithms | |
| Seamless Verification | Smart filtering that stops disruptive bots without bothering your customers | ||
| Sensitive Data Leak Detection | An alert system that helps prevent leaks of your customers' data or financial information | ||
| Strict Authentication | Strict verification gateways that fully block access to sensitive admin pages | ||
| Financial Compensation Guarantees (SLA) Legal peace of mind | Legally binding compensation contracts, backed by an outage-free record since 2007 | ||
| Who Can Subscribe to This Plan | Any organization, whether or not the site is hosted with us | Any organization, whether or not the site is hosted with us | |
| Monthly Subscription Price Billed Annually | $999 / mo | Contact us for a custom quote | |
| Subscribe | Contact Us |
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